Website Terms of Use and Privacy Statement

Website Terms of Use

By using this website, you agree to the following terms of use. Please read them carefully. If you do not agree with them, please do not use the site, or contact us with your concerns. Asahi/America, Inc. may update these terms from time to time, and changes take effect when they are posted. These terms cover use of this website only. Sales of Asahi/America products are governed by our Terms and Conditions of Sale.

Asahi/America Copyright Notice

The content of all materials on this website is copyrighted by Asahi/America, Inc. unless otherwise indicated. Asahi/America, Inc. authorizes you to copy documents, presentations, and any information that appear on this website for personal or non-commercial use only. Any copy of these documents that shall retain all copyright and other proprietary notices contained herein. No materials on the Asahi/America, Inc. website shall be stored, transmitted by any means, including but not limited to, electronic, mechanical, scanning, photocopying or recording without prior written permission of Asahi/America, Inc.

Trademarks and Intellectual Property Disclaimer

Asahi/America, Inc., the Asahi/America, Inc. logo, and all product names appearing on this website are among the trademarks and/or service marks owned by Asahi/America, Inc.

External Links

At certain places on this website, users may be able to link to other Internet addresses. Asahi/America, Inc. is not responsible for the privacy practices or the content of such websites. Although we try to link only to websites that have similar privacy policies, Asahi/America, Inc. ultimately is not responsible for the content or privacy practices of any sites we have chosen to link to. Please note that Asahi/America, Inc. does not endorse, approve, certify or control those external links, nor does it guarantee the accuracy, efficacy, timeliness, or correct sequencing of information located at any of those external links.

Limitation of Liability

Under no circumstances will Asahi/America, Inc. be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this website or any other website to which the Asahi/America, Inc. website is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information.

Privacy Statement

Last updated: October 30, 2026

Asahi/America, Inc. (“Asahi/America,” “we,” “us”) respects your privacy. This statement explains what information this website collects, how we use it, who we share it with, and the choices you have.

Information we collect

Information you give us. When you fill out a form (for example, a contact, quote, return or field technician request, or a CAD download), sign in to My Asahi, or chat with us, we collect what you enter, such as your name, company, email address, phone number and message.
Information collected automatically. Like most websites, our servers record basic technical information, such as your IP address, browser type, device and the pages you request. We use it to deliver the site, keep it secure and diagnose problems.
Information collected with your consent. If you accept optional cookies, we also collect information about how you use the site, as described under Cookies and your choices below.

How we use information

We use information to respond to your inquiries and requests, provide documents and CAD files, operate member areas, understand and improve how the site is used, follow up on products you’re interested in (only if you accept Marketing cookies), protect the site and our forms from spam and abuse, and meet legal obligations.

Cookies and your choices

When you first visit, a banner asks whether you accept optional cookies. Cookies fall into three groups: – Necessary: required for the site to work, such as remembering your cookie choice, your language and your download cart. These are always on. – 3rd Party Cookies: Google Analytics, which counts visits and popular pages, and LiveChat, our chat service. – Marketing: Salesforce Marketing Cloud Account Engagement, which helps our sales and marketing teams follow up on the products and topics you’re interested in.

Optional cookies are off until you choose to accept them. You can change your choice at any time with the Cookie Settings link at the bottom of every page. If you withdraw consent, these services stop loading and we delete the cookies they set on our site. The Cookie Settings panel lists each cookie, its purpose and how long it lasts.

Videos on this site don’t load anything from YouTube until you press play. They then play in YouTube’s privacy-enhanced mode.

Global Privacy Control and Do Not Track

Optional analytics, chat and marketing tools are off by default and load only if you choose to accept them. If your browser sends a Global Privacy Control or Do Not Track signal and you don’t accept optional cookies, these tools stay off.

Who we share information with

We do not sell your personal information. We share it only with service providers that help us run this website, for the purposes described here: – Google (Google Analytics, Google Tag Manager): website statistics, only with your consent – Salesforce (Marketing Cloud Account Engagement): marketing follow-up, only with your consent – LiveChat, Inc.: live chat, only with your consent. Chat conversations are stored by LiveChat on our behalf. – CleanTalk: spam and bot protection for our forms – WP Engine, NitroPack and Cloudflare: website hosting, delivery and security – TraceParts: our CAD Library (cad.asahi-america.com) – YouTube (Google): embedded videos, only when you press play

We may also disclose information when required by law or to protect our rights, our customers or the public.

How long we keep information

We keep personal information only as long as needed for the purposes described above, or as required by law.

Visitors outside the United States

This website is operated from the United States, and information is processed there. For visitors in the European Union and the United Kingdom, we rely on your consent for optional cookies, and on our legitimate interests to respond to inquiries and to keep the site secure and free of spam.

Your rights

Depending on where you live, including the EU and UK (GDPR) and California (CCPA), you may have the right to access, correct or delete your personal information, to object to or restrict its use, to withdraw consent, and to opt out of certain processing. To make a request, contact us using the details below. We will not treat you differently for exercising these rights.

Children

This website is intended for business users and is not directed to children under 16.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Access to computer data and files at Asahi/America, Inc. are secured by password coding to prevent unauthorized access. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our visitors.

Changes to this statement

We may update this statement from time to time. The date at the top shows when it was last changed.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact:

Asahi/America, Inc.,
655 Andover Street
Lawrence, MA 01843

Email: [email protected]
Phone: 1-800-343-3618